Refund & Returns
At Noporixal, we want you to be completely happy with your order. If something isn't right for you, we're here to help. This policy explains your right of withdrawal, how to send products back and how refunds work under German and EU consumer protection law.
Business Information
Business Name: Noporixal
Legal Entity: Strive UG (haftungsbeschränkt), trading as Noporixal
Managing Director: Patrick Dauelsberg
Commercial Register Number: HRB 38159 HB
Registered Court: Amtsgericht Bremen
Business Address: Parkstraße 12, 28209 Bremen, Germany
Email: info@noporixal.com
Phone: +49 157 83629041
Right of Withdrawal
If you are a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If several products from one order are delivered separately, the period begins on the day on which you, or a third party named by you who is not the carrier, take possession of the last product.
To exercise your right of withdrawal, you must inform us (Strive UG (haftungsbeschränkt), trading as Noporixal, Parkstraße 12, 28209 Bremen, Germany, Email: info@noporixal.com, Phone: +49 157 83629041) of your decision to withdraw from this contract by means of a clear statement, for example a letter sent by post or an email. You may use the model withdrawal form at the end of this page, but this is not required. To meet the withdrawal deadline, it is enough to send your notice before the withdrawal period has ended.
Effects of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than fourteen days from the day we receive your notice of withdrawal. We will use the same payment method you used for the original purchase, unless you have expressly agreed otherwise, and you will not be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them, whichever happens first.
You must send the goods back to us without undue delay and at the latest within fourteen days from the day you inform us of your withdrawal. The deadline is met if you send the goods before the fourteen days have passed. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss is due to handling that was not necessary to check their nature, characteristics and functioning.
Exclusions
The right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene once their seal has been removed after delivery. This includes, for example, dietary supplements, protein powders and similar products whose seal or protective foil has been opened. Sealed products that are still unopened can be returned as usual. The right of withdrawal also does not apply to goods that spoil quickly or whose best before date would be quickly exceeded.
Checking Your Products
You are welcome to inspect your products just as you would in a store. Please keep sealed products such as supplements unopened if you think you might want to return them. Fitness equipment and accessories can be unpacked and checked, but please only test them briefly indoors on a clean surface and keep all packaging, labels and included parts. Products that have been used beyond what is needed for a quick check, are dirty, damaged or incomplete may have lost value, and we may deduct an appropriate amount from your refund to cover this.
How to Return a Product
Please send us an email at info@noporixal.com with your order number and the products you would like to return. Pack the products carefully, ideally in their original packaging with all parts and labels included, and send them to:
Strive UG (haftungsbeschränkt), trading as Noporixal
Parkstraße 12
28209 Bremen
Germany
We recommend using a trackable shipping service and keeping your proof of postage until your refund has been completed. Letting us know before you send your return helps us process it faster.
Exchanges
If you would like a different product, size or flavour, simply return the original product and place a new order for the one you want. If you're unsure what to choose, our team is happy to help.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or incorrect, or a seal was already broken on delivery, please contact us at info@noporixal.com as soon as possible with your order number and, if possible, photos. In these cases, we will arrange a replacement or a refund and cover the costs of return shipping.
Statutory Warranty
You are entitled to the statutory warranty rights for defects (gesetzliche Mängelhaftung) under German law. For new goods, the warranty period is two years from the date of delivery. These rights are not limited by this policy or by your right of withdrawal.
Refund Processing
Once your return has arrived and been checked, we will confirm your refund by email. Refunds are made to your original payment method. Depending on your bank or payment provider, it may take a few extra business days until the amount appears in your account.
Contact Us
If you have any questions about returns, refunds or exchanges, please email us at info@noporixal.com or call us at +49 157 83629041.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Strive UG (haftungsbeschränkt), trading as Noporixal, Parkstraße 12, 28209 Bremen, Germany, Email: info@noporixal.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.